Privacy policy

Privacy Policy

Last updated: August 25, 2026

AUTO CARE GENIUS ("AUTO CARE GENIUS," "we," "us," or "our") operates this store and website, including all related products and services, in order to provide you, the customer ("you"), with a curated shopping experience (the "Services"). AUTO CARE GENIUS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

We Do Not Sell, Rent, or Share Your Information for Advertising

We do not sell, rent, or share your personal information — including your mobile opt-in and SMS consent data — with third parties for advertising purposes.

We do not disclose your personal information to advertising networks, data brokers, or marketing partners for their own marketing or advertising use. We use your personal information to market our own products and services to you directly, through the channels you have agreed to.

The only third parties who receive your personal information are service providers who process it strictly on our behalf and under contract to deliver the Services to you — for example payment processing, order fulfillment and shipping, cloud hosting, and message delivery. These providers are contractually prohibited from using your information for their own purposes, including advertising.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with the Services.
Mobile phone number and SMS opt-in information when you sign up for our text messaging program, including the date, time, method, and source of your consent (see the SMS section below for how this information is specifically protected).

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to provide services to us and they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process exchanges and returns, to create your account, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information to market our own products and services to you, such as to send marketing and promotional communications by email, text message, or postal mail where you have agreed to receive them, and to tailor the content and offers we show you on our own Services based on items you have previously viewed, added to your cart, or purchased. We do not provide your personal information to third parties for their advertising purposes.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your account, passwords, or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective Services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

SMS / Text Messaging Privacy & Consent (Mobile Messaging Program)

AUTO CARE GENIUS operates an SMS messaging program from the toll-free number +1 (844) 436-4870. This section describes how we collect, use, share, and protect information related to that program, and supplements the rest of this Privacy Policy.

No Mobile Information Sharing

No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile opt-in information and consent are excluded from any third-party data sharing described elsewhere in this Privacy Policy. Notwithstanding any other provision of this Privacy Policy, mobile opt-in information and consent are never shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services, who are contractually prohibited from using that information for any purpose other than delivering the messages you have requested.

What We Collect for the SMS Program

When you opt in to receive text messages from us, we collect:

Your mobile phone number
The date, time, and method of your opt-in
The specific page, form, or channel where consent was given
The exact disclosure language shown to you at the time of consent
Your consent record and any subsequent opt-out request
Message content you send to us
Engagement data such as delivery status, replies, and click activity on links within messages

We retain consent records for as long as you remain subscribed and for a reasonable period afterward in order to demonstrate compliance with applicable law.

How You Opt In

You can opt in to receive text messages from AUTO CARE GENIUS by:

Entering your mobile phone number and affirmatively checking the SMS consent box in a sign-up form or pop-up on autocaregenius.com;
Entering your mobile phone number and affirmatively checking the SMS consent box on our dedicated SMS sign-up page;
Affirmatively checking the SMS marketing consent box during the checkout process on autocaregenius.com;
Completing a written opt-in form in person at our Kissimmee, FL location; or
Texting a keyword (such as "JOIN") to +1 (844) 436-4870.

In every case, the consent box is unchecked by default and you must take an affirmative action to opt in. SMS marketing consent is collected separately from email marketing consent; agreeing to receive email does not opt you in to text messages.

Consent to receive SMS messages is not a condition of any purchase. By opting in, you consent to receive recurring automated marketing and informational text messages from AUTO CARE GENIUS at the mobile number you provided.

Types of Messages

Once you opt in, you may receive:

Informational messages such as responses to inquiries, order updates, shipping notifications, appointment reminders, and other information relevant to your relationship with us.
Marketing messages such as promotional offers, discount codes, cart reminders, new product announcements, restock alerts, and other content promoting our products and services.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to Opt Out

You can opt out at any time by replying STOP to any text message you receive from us. We also honor UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE, and OPTOUT, as well as any other reasonable method of communicating your request to stop receiving messages. After you opt out, we will send one final confirmation message and will not send you further marketing SMS messages unless you opt back in.

Reply HELP for assistance, or contact us directly at support@autocaregenius.com or +1 (407) 487-3077.

Service Providers

We use third-party SMS service providers and wireless carriers solely to deliver the messages you have consented to receive. These providers are contractually obligated to keep your information secure and to use it only to provide messaging services to AUTO CARE GENIUS. They are prohibited from using, selling, or sharing your mobile information for their own marketing purposes.

Cart Tracking and Abandoned Cart Messages

Our website uses cookies and similar technologies (including those provided by Shopify) and our messaging application to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS (if you have opted in to receive text messages) and/or email.

Age Requirement

Our SMS program is intended only for individuals who are at least 18 years of age, or the age of majority in their jurisdiction. Do not submit a mobile number if you do not meet this requirement.

How We Disclose Personal Information

In limited circumstances, we may disclose your personal information to third parties for legitimate operational purposes subject to this Privacy Policy. We do not disclose personal information to third parties for advertising purposes, and mobile opt-in information and SMS consent data are excluded from all of the disclosures described in this section. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, customer support, cloud storage, fulfillment and shipping, and message delivery). These providers act on our instructions and are contractually prohibited from using your information for their own purposes, including advertising.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide the Services to you on our behalf. Information you submit to the Services will be transmitted to and processed by Shopify, which may involve storage or processing in countries other than where you reside. Shopify acts as our service provider for this purpose and is contractually restricted in how it may use your information.

We have not enabled Shopify's cross-merchant personalized advertising features, and we do not participate in advertising programs that would share your personal information with other merchants or with third-party advertising services.

To learn more about how Shopify handles personal information and any rights you may have in relation to data Shopify processes, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or of processing for purposes considered "targeted advertising" under applicable privacy laws. We do not sell or share your personal information for targeted advertising, so there is nothing for you to opt out of. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will honor it for the device and browser you use. To learn more about Global Privacy Control you can visit https://globalprivacycontrol.org. Other than the Global Privacy Control, we do not separately offer "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. For SMS opt-out, reply STOP to any text message from us. You may also opt out via the opt-out preferences in your account settings or by contacting us using the details below. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify's privacy policy.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area to the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@autocaregenius.com or contact us at:

AUTO CARE GENIUS 2760 Michigan Ave, Suite 4 Kissimmee, FL 34744 +1 (407) 487-3077 support@autocaregenius.com

For SMS program questions: support@autocaregenius.com | +1 (407) 487-3077